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    Privacy Policy

    PRIVACY POLICY for Enterprise Tondelli

    At Enterprise Tondelli we are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically or verbally with our company.

    This Privacy Policy contains an explanation of what happens to personal data that you choose to provide to us, or that we collect from you whilst you visit this site. Our Privacy Policy should be read in conjunction with our terms of website use.

    We do occasionally update this Policy so please do return and review this Policy from time to time.

    Information We Collect

    In running a technical services company and operating this website we may collect and process certain data and information relating to you. This data and information is detailed below:

    • Information provided to us when our customers communicate with us for any reason. Which may include Names, Titles, E-mail addresses, phone numbers, travel details and project details.
    • Details of visits to our website and the pages and resources that are accessed, including, but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use this website. This data is kept by Google Analytics and automatically deleted after 26 months.

     

    Who gathers information?

    Staff at Enterprise Tondelli are informed and trained as to what constitutes personal data.

    Any personal data that is received that is not deemed project and business related will be deleted or shredded.

    Enterprise Tondelli sales team collect information from letters, faxes, e-mails, phone calls, business cards and text messages.

    Enterprise Tondelli after sales team collect data from letters, faxes, e-mails, phone calls, voice mail, business cards and text messages.

    Why we gather this information

    The information we collect is used for our own internal use. We require this information to provide the best service possible and meet our contractual obligations. The information collected is important to allow the following:

    • To communicate with clients on their projects.
    • To communicate with clients regarding machinery maintenance
    • Keep our customers updated on product innovation and trade shows
    • To provide you with information relating to our website, products or our services that you request from us.
    • To provide you with information on other products that we feel may be of interest to you.
    • To notify you about any changes to our website, including improvements, and service or product changes that may affect our website.

    If you are an existing customer, we may contact you with information about goods and services similar to those that you have expressed an interest in previously.

    If you are a new customer, we will only contact you only when you have provided consent and, only by those means you provided consent for.

    Storing Your Personal Data

    Enterprise Tondelli takes data security seriously, and we use appropriate technologies and procedures to protect personal information.

    Information that we collect may on occasion be transferred and stored outside of the European Union for the purpose of supplying our goods or services to you. By submitting your personal data, you agree to this transfer, storing or processing. We will always take all reasonable precautions to make sure that your data remains secure and is handled in accordance with this Privacy Policy.

    Data that is provided to us is stored on our secure servers.
    The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk.

    All records stored in the office are only accessible to relevant staff and are password protected.

    Details saved on mobile devices are password protected.

    What length of time are records kept?

    Due to the length and complexity of projects the data maybe stored for the life of the machinery. Machinery supplied by Enterprise Tondelli may be in service for 30 years and during that time will need maintenance. Of course you can request that your personal data be deleted see section ‘Access to Information’

    Disclosing Your Information

    Where applicable, we may disclose your project information to any member of our group. This includes, where applicable, our manufacturers and our headquarters in Italy.
    We may also disclose your project data information to third parties:

    • Where we are using sub-suppliers
    • Where we are legally required to disclose your information.
    • To assist fraud reduction and minimise credit risks.

    Use of Cookies

    Cookies are sometimes used to improve the website experience of a visitor to a website. We may sometimes use cookies on this website to record aggregate statistical information about the visitors to our site and the use that our visitors make of the website. When collected this information is used by us to improve our website and further enhance the visitor experience and, may be shared with advertisers. Please note that no personally identifiable information is recorded.
    We may also use the cookies to gather information about your general internet use to further assist us in developing or website.  Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive and then stored there and transferred to us where appropriate to help us to improve our website and the service that we provide to you.
    All computers have the ability to decline cookies.  You can easily decline or remove cookies from your computer using the settings within the Internet Options section in your computer control panel.

    Third Party Links

    You may find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

    Access to Information

    The Data Protection Act 1998 gives all individuals the right to access personal information that is held about them.

    You have :

    • the right to be informed what personal data is held by Enterprise Tondelli
    • the right of access to your personal data within a month
    • the right to rectification of your personal data
    • the right to erasure of your personal data
    • the right to restrict processing of your personal data

    You can request a copy of any information that we hold about you. To access your data you will have to identify yourself beyond doubt. This may require some forms of identification. Please contact us if you wish to make such a request and we will respond within a month of the first contact without charge.

    Our Contact telephone number is: +44 (0)1525 718406

    Our e-mail for these queries is : gdpr@enterprisetondelli.co.uk

    Contacting Us

    If you have any questions or queries relating to this Privacy Policy then please contact us at info@enterprisetondelli.co.uk .